Frequently Asked Questions
What do you use to decorate your cakes?
The majority of cakes are iced with buttercream and decorated with fondant details. Icing sheets and an edible ink printer may also be used in instances where patterns or intricate details are needed. The use of edible wafer paper is for creating delicate creations by hand, such as flowers. These flowers are commonly used to create depth and variety when mixed with sugar flowers in floral arrangements on wedding cakes.
I'd like to taste a few items before I decide. Do you offer free samples?
Unfortunately, we do not offer free samples at this time. The best way to taste more than one cake flavor is to schedule a cake tasting. Cake tastings are $30 and are based upon availability. You are able to bring 2 other guests other than you and your fiancé. You will be able to choose 3 cake flavors and buttercreams to taste. Hesitant about the tasting fee? Don't worry, if you book with us for your special day, for orders over $400, a credit of $20 is applied to your order when you book within 30 days of your tasting. Cake tastings must be booked in advance. Please call to schedule your apt today!
Do we have to set up a formal, sit-down consultation?
No. We understand life can be hectic! It's often difficult to get schedules to align sometimes. STS caters to busy couples who have a good idea of what they're looking for in a wedding cake. If you know how many people you need to serve and a general idea of what you want your wedding cake to look like, leave the rest to us! If you’d like to sit down and talk (which is our preferred method), appointments may be scheduled.
Do you have a minimum order for weddings?
Absolutely not on our wedding cakes. Southern Sweetery accepts all sizes of wedding cake orders. We do, however, have a minimum regarding our sweet table packages, candy buffets, and catering stations.
How much notice do you need to place an order?
2- 3 days is generally enough notice for orders from our website. For custom orders, we ask that you allow us at least 2 weeks in advance to accommodate your request. It's always recommended to place your order as soon as you know your party date. Please always call for rush orders as we may be able to accommodate your request due to possible cancellations and unforeseen circumstances.
Do you offer special dietary options, such as gluten-free, nut-free, or dairy-free?
How are your wedding cakes priced? Do they cost more than custom party cakes?
All wedding & custom cakes are priced by the slice. Our pricing starts at $3.50 per slice and can go up depending on the complexity of the design (the shape of the cake and the intricacy of the design). Pricing for party and wedding cake slices are actually the same, but wedding cake slices are smaller to provide more servings than party cakes, so the number of servings is where your price difference is found.
How early should I book my wedding cake, candy buffet, catering station(s) and/or sweet table?
Is there more information available about the booking process? What is your cancellation policy? Do you have references? There's so much to ask! OMG!!!
How soon will my online pick-up or delivery order be processed?
Please allow 2 business days for us to make your delicious treats before pick up or delivery. For rush orders (less than 3 days away) please call our cake studio at 513.371.8793.
When can I expect my order?
Orders will be confirmed via email per our website portal. Please make sure to check your email regularly just in case of emergencies, delivery updates, etc.